How do I make use of the free trial?
Complete our Free Trial
form on our Website (ephotovn.com) and we will get in touch with you.
Can I get a quote for my images?
Use the “Request a Quotation” form to send your
images and instructions. We will get back to you within one business day. For express service on jobs
you needed to be done yesterday, please send an email to: sale@ephotovn.com
How is image complexity decided upon for pricing?
Our quotes are based on what we estimate would be
the total working time that an expert hand requires to complete the task. We offer a Discount/Flat rate
for bulk orders.
What is your turnaround time (TAT)?
Turnaround time depends on the complexity level of
your images and the quantity. We let you know the turnaround time along with the quotation once we
receive your images. In general, we provide 24 Hours TAT. Please let us know which TAT you need. Our
basic turnaround times are: 24 hours, 72 hours, and a week.
Do you have any minimum order requirements?
No! We do not believe in enforcing limits that may
prevent the success of our client projects.
What happens if I am not happy with any completed image(s)?
Firstly, we would like to state that your images
are handled by highly qualified desktop publishing (DTP) professionals, and our experience has been that
customer disappointment is a rare occurrence. However, in the unfortunate event of dissatisfaction, send
us an email describing the problem and your requirements, and we will rectify the situation within a
short time and at no extra cost. If you don’t like that, we will refund 100%.
What file type can I send you?
We accept any type of file: JPG, TIFF, PSD, EPS,
and even RAW/NEF Pictures.
What format will the completed files be?
In the original format, or if a request is made we
can return the file in a different format.
Will you use my images for commercial purposes?
No! We respect client confidentiality.
How can I transfer my files?
We currently employ three methods for uploading
and downloading files from our clients: (1) Web uploader, using this method you will be able to
download/upload files of any size after sign-in via the web. (2) Third-parity online drive sites such as
Dropbox, Google Driver, or Wetranfer.